To ask?
Please contact us using the form below, we will get back to you within 1 business day with a response.
Order & Payment
Everything you need to know about the entire ordering and payment process: from creating your shopping cart to delivery, including invoicing and payment.
Found the right product? Perfect! You are just a few clicks away from having your order delivered to your home or ready for pickup.
Place the selected items in your shopping cart and then go to your shopping cart to check your order. Is everything correct? Then choose "Continue to checkout".
Now fill in your billing information. Now choose the desired shipping method. You have the choice to have your order delivered to an address of your choice.
Then select your preferred payment method. There are several options available, including iDeal, Klarna, Bancontact and PayPal.
Finally, check all the data entered. If everything is filled in correctly, place the order.
Telephone orders are not accepted. If you want to receive a quote or place an order on invoice, please send an e-mail with your request and all necessary information to our Customer Service. You can contact our Customer Service by e-mail at info@masterwoodpanel.nl.
With us, it is not required to create an account to place an order. You can order products without creating an account.
We offer the following payment methods:
- Ideal
- Bank transfer
- Bancontact
- In3
If you want to make changes to your current order, please contact our customer service as soon as possible via info@masterwoodpanel.nl.
If your order has not yet been shipped, we will adjust it for you immediately. However, if your order has already left our warehouse, you have the option to place an additional order or return the remaining items.
At the moment we do not have a showroom available. However, you can order a sample to get your hands on the product and get a better idea of our quality products.
Delivery & Pickup
In this section you will find all information about how your ordered panels will be delivered to you or how you can pick them up yourself. Whether you choose home delivery or pick up from our warehouse, we ensure a smooth and clear handling of your order. You can read about the available delivery options, the method of pick-up and how you can track your delivery.
Yes, you can have your order delivered. We offer delivery options so that you can receive your order at an address of your choice. When you order before 16:00, the order will be delivered the next day. The delivery days are from Tuesday to Saturday.
Yes, it is possible to pick up your order. Contact customer service info@masterwoodpanel.nl to make a pick-up appointment. After placing your order, you will receive instructions on when and where you can pick up your order.
Shipping costs within the Netherlands are €39.99 including VAT per order.
*Please note, this only applies to orders in the Netherlands. For deliveries to Belgium we charge €49.99 in shipping costs.
If your order is placed between Tuesday and Saturday before 16:00, you can expect it the next day. We aim to provide a fast and efficient service, so that you receive your order as soon as possible. After each order you will receive an email with the order details and delivery status.
If the order has been delivered but something is missing or the products are damaged, please contact our Customer Service within 24 hours. We will take immediate action to solve the problem as soon as possible.
Cancellation, Exchange & Returns
In this section you will find all information about cancelling your order, exchanging products and returning unopened or unwanted Akupanelen. We explain which conditions apply, how to start the return process and what you can expect when processing your return or exchange request.
If the delivered product does not meet your expectations or if you accidentally ordered the wrong color, please contact our Customer Service. We are always there to find a suitable solution.
You can reach us by phone at 085 060 1455 or by email at info@masterwoodpanel.nl.
Have you placed an order but still want to cancel it? Please contact our customer service as soon as possible.
If your order has not yet been shipped, we will immediately remove it from our system and refund the purchase amount. If your order has already left our warehouse, you can use our right of return.
You can contact our customer service via 085 060 1455 or via info@masterwoodpanel.nl.
You are responsible for returning the goods to our warehouse. If you are unable to arrange a return yourself, we can arrange transport for you. Shipping costs are involved. Please contact our customer service for this. Info@masterwoodpanel.nl
After correct receipt of your return shipment, the purchase amount will be refunded to the counter account known to us. The amount will appear on the account again within 1-5 working days.
Installation
In this section you will find all the information about mounting your akupanels to a wall or ceiling. We explain which mounting systems are available and what preparations you need. This way you know exactly what to expect when you start installing your new panels.
Installing our panels is simple and can be done by most people themselves. Even if you are only a little handy with a saw and screwdriver, you should be able to fit the panels yourself.
However, if you prefer professional help with the installation of the panels, that is also possible. Since the product is easy to work with, any professional craftsman can help you with the installation, even if they have no experience with it.
To install the wall panels directly on the wall, you will need the following:
- Hand saw or circular saw
- Screwdriver or screwdriver/drill
- 30mm screws
- Possibly smaller screws of 15mm
- Ruler
- Kit
These are the materials needed to install the wall panels.
It is generally not recommended to install the wall panels in areas with moisture, as this can affect the battens. The core consists of MDF, which can expand when exposed to water.
Although it is possible to use the wall panels in areas with good ventilation and little moisture and steam, the risk always remains.
It is certainly possible to attach the panels to the ceiling. However, for this mounting we recommend using screws.