Submit a complaint
It can always happen that something does not go exactly as planned. We advise you to first report complaints to us by sending an email to info@masterwoodpanel.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
Consumers in the EU can also file complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.
FAQ
Find answers to our most frequently asked questions here
How can I order a wall panel?
Found the right product? Perfect! You are just a few clicks away from having your order delivered to your home or ready for pickup.
Place the selected items in your shopping cart and then go to your shopping cart to check your order. Is everything correct? Then choose "Continue to checkout".
Now fill in your billing information. Now choose the desired shipping method. You have the choice to have your order delivered to an address of your choice.
Then select your preferred payment method. There are several options available, including iDeal, Klarna, Bancontact and PayPal.
Finally, check all the data entered. If everything is filled in correctly, place the order.
Can I also place an order by telephone?
Telephone orders are not accepted. If you want to receive a quote or place an order on invoice, please send an e-mail with your request and all necessary information to our Customer Service. You can contact our Customer Service by e-mail at info@masterwoodpanel.nl.
I want to change my order, is that possible?
If you want to make changes to your current order, please contact our customer service as soon as possible via info@masterwoodpanel.nl.
If your order has not yet been shipped, we will adjust it for you immediately. However, if your order has already left our warehouse, you have the option to place an additional order or return the remaining items.
Can I also view the products?
At the moment we do not have a showroom available. However, you can order a sample to get your hands on the product and get a better idea of our quality products.