Right of withdrawal
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are at your own expense.
If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. If the product is damaged or the packaging is damaged more than necessary to sell the product, we can pass on this reduction in value of the product to you. Therefore, treat the product with care and ensure that it is properly packaged when returned. To exercise this right, you can contact us via info@masterwoodpanel.nl. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.
If the product is damaged or the packaging is damaged more than necessary to sell the product, we can pass on this reduction in value to you. We therefore request that you treat the product with care and ensure that it is properly packaged when returning it.
Warranty
We offer a one-year warranty on all our wall panels. If it turns out that something has broken due to our actions, we will refund the entire purchase price. If it turns out that the defect was not caused by us, no compensation will be made. We do not offer a warranty regarding moisture damage.
Company Identity:
Masterwoodpanel
Nimrodstraat 13,
5042WX, Tilburg
info@masterwoodpanel.nl
www.masterwoodpanel.com
085 060 1455
Chamber of Commerce number: 94029121
VAT Number: NL866610108B01
Withdrawal form:
(complete and return this form only if you wish to cancel the agreement)
At:
Masterwoodpanel
Nimrodstraat 13
5042WX Tilburg
info@masterwoodpanel.nl
www.masterwoodpanel.nl
085 060 1455
I/We (*) hereby inform you that I/we (*) revoke my/our (*) agreement regarding the sale of the following goods (*)/provision of the following service (*)
Ordered on (Date):
Order number:
Received on (Date):
Name(s) of consumer(s):
Consumer(s) address:
IBAN Account number:
Signature of consumer(s):
Date:
FAQ
Find answers to our most frequently asked questions here
How can I order a wall panel?
Found the right product? Perfect! You are just a few clicks away from having your order delivered to your home or ready for pickup.
Place the selected items in your shopping cart and then go to your shopping cart to check your order. Is everything correct? Then choose "Continue to checkout".
Now fill in your billing information. Now choose the desired shipping method. You have the choice to have your order delivered to an address of your choice.
Then select your preferred payment method. There are several options available, including iDeal, Klarna, Bancontact and PayPal.
Finally, check all the data entered. If everything is filled in correctly, place the order.
Can I also place an order by telephone?
Telephone orders are not accepted. If you want to receive a quote or place an order on invoice, please send an e-mail with your request and all necessary information to our Customer Service. You can contact our Customer Service by e-mail at info@masterwoodpanel.nl.
I want to change my order, is that possible?
If you want to make changes to your current order, please contact our customer service as soon as possible via info@masterwoodpanel.nl.
If your order has not yet been shipped, we will adjust it for you immediately. However, if your order has already left our warehouse, you have the option to place an additional order or return the remaining items.
Can I also view the products?
At the moment we do not have a showroom available. However, you can order a sample to get your hands on the product and get a better idea of our quality products.